{"id":1179,"date":"2024-05-07T09:20:15","date_gmt":"2024-05-07T02:20:15","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=1179"},"modified":"2024-07-16T11:34:36","modified_gmt":"2024-07-16T04:34:36","slug":"pro-support-infrastructure-suite","status":"publish","type":"page","link":"https:\/\/www.digiprovn.vn\/en\/pro-support-infrastructure-suite\/","title":{"rendered":"Pro Support Infrastructure Suite"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1179\" class=\"elementor elementor-1179\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d15f1 e-con-full e-flex e-con e-parent\" data-id=\"a4d15f1\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f66e62 elementor-widget elementor-widget-html\" data-id=\"3f66e62\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\n    .div-it-infrastructure{\n        margin: 20px auto;\n    }\n    .div-it-infrastructure > h2{\n        color: #0C78AB;\n        text-align: center;\n        font-size: 36px;\n    }\n    .div-it-infrastructure > p{\n        text-align: center;\n        width: 966px;\n        margin: 40px auto;\n        font-size: 20px;\n    }\n    .six-panels{\n        display: flex;\n        flex-wrap: wrap;\n        gap:40px;\n        margin-top: 80px;\n    }\n    .panels-item{\n        width: 30%;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n    }\n    .panels-item img{\n        width: 75px;\n        height: 75px;\n    }\n    .panels-item h4{\n        color: #0C78AB;\n    }\n    .panels-item p{\n        text-align: center;\n        font-size: 16px;\n    }\n    .three-panels{\n        display: flex;\n        gap:60px;\n        margin: 80px auto;\n        justify-content: center;\n    }\n    .three-panels .item{\n        width: 30%;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n    }\n    .three-panels .item h3{\n        color: #fff;\n        padding: 15px 50px;\n        font-size: 24px;\n        width: 100%;\n        text-align: center;\n        margin-top: 0;\n    }\n    .three-panels .item h3.ps{\n        background-color: #41B6E6;\n    }\n    .three-panels .item h3.psp{\n        background-color: #007BC2;\n    }\n    .three-panels .item h3.aos{\n        background-color: #FFC000;\n    }\n    .three-panels .item p{\n        text-align: center;\n        font-size: 20px;\n    }\n    .btnLearnMore{\n        display: flex;\n        justify-content: center;\n    }\n    .btnLearnMore a{\n        background-color: #0C78AB;\n        color: #fff;\n        text-decoration: none;\n        padding: 10px 25px;\n        border-radius: 30px;\n    }\n    table thead tr td:not(:nth-child(1)){\n        text-align: center;\n        color:#fff;\n        border: 1px solid #fff;\n        vertical-align: middle;\n    }\n    table thead tr td:nth-child(1){\n        border: none;\n        border-top: none!important;\n    }\n    table thead tr td h4{\n        margin:0;\n        color:#0672CB;\n    }\n    table tr td:nth-child(2),table tbody tr td:nth-child(2){\n        background-color: #7E7E7E;\n    }\n    table tr td:nth-child(3),table tbody tr td:nth-child(3){\n        background-color: #41B6E6;\n    }\n    table tr td:nth-child(4),table tbody tr td:nth-child(4){\n        background-color: #007BC2;\n    }\n    table tbody tr td{\n        border-left: 1px solid #fff;\n        border-right: 1px solid #fff;\n        height: 37px;\n        vertical-align: middle;\n    }\n    table tbody tr td:not(:nth-child(1)){\n        color:#fff;\n        text-align: center;\n        border: 1px solid #fff;\n    }\n    table tbody tr.mid td{\n        background-color: #FFC000;\n        font-weight: bold;\n        font-size: 18px;\n    }\n<\/style>\n<div class=\"div-it-infrastructure wrap-container\">\n    <h2>ProSupport Infrastructure Suite<\/h2>\n    <p>\nTrusted by Leaders, Delivered by Experts: World-class companies rely on ProSupport to keep their Dell infrastructure running smoothly. We take pride in this responsibility and strive to deliver exceptional support every day.<\/p>\n    <div style=\"margin:40px auto\">\n        <img decoding=\"async\" width=\"100%\" src=\"\/wp-content\/uploads\/2024\/05\/340-1.png\" \/>\n    <\/div>\n    <div class=\"three-panels\">\n        <div class=\"item\">\n            <h3 class=\"ps\">ProSupport<\/h3>\n            <p>When you choose ProSupport for Infrastructure, highly trained experts are there around the clock and around the globe to provide comprehensive hardware and software support.<\/p>\n        <\/div>\n        <div class=\"item\">\n            <h3 class=\"psp\">ProSupport Plus<\/h3>\n            <p>ProSupport Plus for Infrastructure is the ultimate solution for customers seeking preventative maintenance and optimal performance on their business-critical assets<\/p>\n        <\/div>\n        <div class=\"item\">\n            <h3 class=\"aos\">Add-On Service<\/h3>\n            <p>Customize your support further with options for personalized technical insights, data security enhancements, and even on-site support for remote locations.<\/p>\n        <\/div>\n    <\/div>\n    <div style=\"overflow-x:auto\">\n        <table>\n        <thead>\n            <tr>\n                <td><h4>ProSupport Infrastructure Suite<\/h4><\/td>\n                <td>Basic Hardware Support<\/td>\n                <td>ProSupport<\/td>\n                <td>ProSupport Plus<\/td>\n            <\/tr>\n        <\/thead>\n        <tbody>\n            <tr>\n                <td>Technical support availability and response objective<\/td>\n                <td>9\/5, Immediate<\/td>\n                <td>24\/7 Immediate<\/td>\n                <td>24\/7, Immediate<\/td>\n            <\/tr>\n            <tr>\n                <td>Convered products<\/td>\n                <td>Hardware<\/td>\n                <td>Hardware & Software<\/td>\n                <td>Hardware & Software<\/td>\n            <\/tr>\n            <tr>\n                <td>Onsite reponse<\/td>\n                <td>Next Business Day (NBD)<\/td>\n                <td>NBD or 4 hours<\/td>\n                <td>4 hours<\/td>\n            <\/tr>\n            <tr>\n                <td>ProSupport AIOps Platforms<\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Dell Sercurity Advisories<\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Proactive issue detection with automated case creation<\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Predictive hardware anomaly detection<\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Access to software updates<\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>CloundlQ Cybersecurity Assessment<\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Incident Manager for Severity 1 events<\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Enhanced Mission Critical support<\/td>\n                <td><\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Priority access to remote senior support engineers<\/td>\n                <td><\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Service Account Manager<\/td>\n                <td><\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Proactive system maintenace<\/td>\n                <td><\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr>\n                <td>Limited 3rd party software support<\/td>\n                <td><\/td>\n                <td><\/td>\n                <td><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/07\/shape4.png\" \/><\/td>\n            <\/tr>\n            <tr class=\"mid\">\n                <td>ProSupport Suite Add-On Services<\/td>\n            <\/tr>\n            <tr>\n                <td>Keep Your Hard Drive \/ Keep Your Component for Enterprise<\/td>\n                <td>Optional<\/td>\n                <td>Optional<\/td>\n                <td>Optional<\/td>\n            <\/tr>\n            <tr>\n                <td>Optimize for Infrastructure<\/td>\n                <td><\/td>\n                <td>Optional<\/td>\n                <td>Optional<\/td>\n            <\/tr>\n            <tr>\n                <td>Onsite Diagnosis Service<\/td>\n                <td><\/td>\n                <td>Optional<\/td>\n                <td>Optional<\/td>\n            <\/tr>\n            <tr>\n                <td>Technical Account Manager-Infrastructure Guidance<\/td>\n                <td><\/td>\n                <td>Optional<\/td>\n                <td>Optional<\/td>\n            <\/tr>\n            <tr>\n                <td>Technical Account Manager-Designated Remote Support<\/td>\n                <td><\/td>\n                <td>Optional<\/td>\n                <td>Optional<\/td>\n            <\/tr>\n        <\/tbody>\n    <\/table>\n    <\/div>\n    <!--<div class=\"wrap-container\" style=\"margin: 40px auto\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/Screenshot-2024-05-06-153121-1.png\" \/>\n    <\/div>-->\n    <div class=\"btnLearnMore\">\n        <a href=\"https:\/\/www.delltechnologies.com\/asset\/en-us\/services\/support\/briefs-summaries\/prosupport-infrastructure-suite-datasheet.pdf\" target=\"_blank\">Learn More<\/a>\n    <\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ProSupport Infrastructure Suite Trusted by Leaders, Delivered by Experts: World-class companies rely on ProSupport to keep their Dell infrastructure running smoothly. We take pride in this responsibility and strive to deliver exceptional support every day. ProSupport When you choose ProSupport for Infrastructure, highly trained experts are there around the clock and around the globe to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1179","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/pages\/1179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/comments?post=1179"}],"version-history":[{"count":107,"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/pages\/1179\/revisions"}],"predecessor-version":[{"id":3755,"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/pages\/1179\/revisions\/3755"}],"wp:attachment":[{"href":"https:\/\/www.digiprovn.vn\/en\/wp-json\/wp\/v2\/media?parent=1179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}