ProSupport Business Suite

ProSupport

We know you have a business to run and no time for IT issues. ProSupport Plus gives you 24x 7 support, wether you’re at home or in the office. In fact, we’re always watching for issues so they don’t slow you down. You stay focused on growth. We’ll take care of IT.

Download Prosupport Datasheet

ProSupport Plus

Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.

No time for downtime

ProSupport Plus with SupportAssist detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.

It’s a safe bet, we’ll call you first

Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support. We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.

Free your time and your mind

Our in-region ProSupport experts are always awake àn standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.

Protect your assets and your data

Accidents happen - we fix them. ProSupport gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that - yours.

Can pay for itself with just one incident

ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter

How to Choose

Features	Basic Support	ProSupport	ProSupport Plus
Accidental Damage	Optional	Optional
Technical support through phone, chat, and online	Business hours	24/7	24/7
Hardware (HW) repair to reduce productivity downtime	Varies	Next Business Day On-Site	Next Business Day On-Site
Direct access to in-region engineers			Priority Access
Crisis monitoring and management
Single-source software (SW) and hardware expertise
Fix problems before they occur (require SupportAssist)
Automated virus and malware removal (reuqire Support Assist)
Service Account manager (SAM) for account reporting and planning
Keep Your Hard Drive (KYHD)

Accidental Damage

Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

Recover faster with Accidental Damage support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:

Convenient support hours
No hidden fees for repairs
Single point of contact for Dell warranty support