ProSupport For Home PCs
ProSupport
ProSupport for PC
Save time on your routine PC support taskss
- 24x7 direct access to in-region ProSupport engineers
- Next business day onsite repairs
- Proactive monitoring, including predictive hardware alerts with auto dispatch
ProSupport Plus
ProSupport Plus for PCs
Automate and customize support to eliminate downtime across your fleet with a single solution offering the most comprehensive capabilities – without the need to stack services2
- 24x7 priority access to in-region ProSupport engineers
- Next business day onsite repairs
- Proactive monitoring, including predictive hardware alerts with auto dispatch
+PLUS
- Self-healing automated remediation scripts
- Service Account Manager
- Accidental damage coverage
- Keep Your Hard Drive Service
ProSupport Flex
ProSupport Flex for PCs
Flexible options to supplement your in-house IT for qualifying customers:
- 24x7 access to in-region ProSupport engineers
- Next business day onsite repairs
- Proactive monitoring, including predictive hardware alerts with auto dispatch
- Self-healing automated remediation scripts
- Service Account Manager
And modular options for
- Accidental damage coverage
- Extended Battery Service
- Keep Your Hard Drive
Dell ProSupport Suite for PCs
| Basic | ProSupport | ProSupport Plus | 1000+ devices requiredProSupport Flex | ||
| Self-healing automations via SupportAssit AI technology | |||||
| Library of Dell-authored scripts to automate tasks and remediate issues |
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| Automated OC Optimizations |
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| Custom catalogs for remote BIOS, driver and firmware |
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| Proactive monitoring via SupportAssit AI technology | |||||
| Customizable dashboard in TechDirect portal | |
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| Fleetwide view of security, health and application experience scores | |
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| Proactive and predictive hardware alerts with audio dispatch | |
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| System-level performance and utilization metrics | |
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| BIOS, driver, firmware and application version tracking for compliance | |
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| PC inventory with slides and grouping for asset management | |
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| Support essentials | |||||
| Technical support with AI-driven trouble shooting tools | Business hours only | 24x7 | 24x7 | 24x7 | |
| In-region ProSupport expert assistance for hardware and software issues | |
Priority access |
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| Next business day onsite repair | |
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| International travel support | |
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| Service Account Manager | 500 system minimum |
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| Keep Your Hard Drive Service |
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Optional | |||
| Accidental damage coverage |
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Optional | |||
| Extended battery Service | Optional | Optional | |||
| Team-based subscription | US and Canada | US and Canada |
Self-Healing Issue Before
They Occur
With SupportAssist, our AI technology, you can proactively resolve PC issues before they occur. Automated remediation lets you manage tasks, optimize performance and leverage curated scripts to detect and deploy fleetwide fixes.
Improve Productivity
Our dashboard pulls telemetry data from devices to give you valuable fleetwide insight into security risks and health, plus recommendations for driver catalogs, so IT and end users can stay productive without PC disruptions.
Benefit From Efficient
Resolution
When assisted support is required, we leverage AI to enable highly-rated reliable break fix support. This includes onsite next business day repair, 24x7 in-region tech support and device protection from drops, spills and surges.
